runex Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "runex", "we", "us", or "our" refers to the runex platform, its operators, and affiliated entities responsible for the delivery of the services described herein.
• "Platform" refers to the runex website accessible at runex.im, including all subpages, mobile-optimised versions, and any associated software.
• "User", "you", or "your" refers to any individual who accesses, registers on, or otherwise uses the Platform.
• "Account" refers to the registered user account created by a User on the Platform.
• "Services" refers collectively to all gambling products offered through the Platform, including but not limited to sports betting, live casino, slots, table games, crash games, and fishing games.
• "Funds" refers to real money deposited into and held within a User's Account balance.
• "Bonus Funds" refers to promotional credit awarded by runex under specific terms that differ from real-money Funds.
• "Wagering Requirement" refers to the number of times a Bonus amount must be wagered before it can be withdrawn as real money.
• "BDT" or "৳" refers to Bangladeshi Taka, the functional currency of the Platform.

By accessing the Platform, creating an Account, or using any of the Services, you confirm that you have read and understood these Terms & Conditions in their entirety and agree to be bound by them. These Terms constitute a legally binding agreement between you and runex.

These Terms should be read in conjunction with the runex Privacy Policy and any additional rules applicable to specific games or promotions, which are incorporated into these Terms by reference.

To register and maintain an Account on the Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. runex enforces strict age verification on all accounts and will request documentation to confirm your age before processing your first withdrawal.
• You must be a resident of Bangladesh or otherwise lawfully permitted to access and use online gaming services from your jurisdiction.
• You must have the legal capacity to enter into binding contracts under applicable law.
• You must not be subject to any self-exclusion agreement — whether voluntary or compulsory — that would prohibit your access to online gambling services.
• You must not be an employee, contractor, agent, or close family member of an employee of runex or any of its affiliated game providers or payment partners.

runex reserves the right to request identity verification documents at any time and to suspend or close any Account where eligibility cannot be confirmed. Providing false information about your age or identity is a serious breach of these Terms and may be referred to relevant authorities.

Each individual may hold only one Account on the Platform. Operating multiple accounts — whether under the same or different personal details — is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances held therein.

When registering, you must provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your Account information and must update it promptly if any details change. runex is not liable for any losses arising from your failure to maintain accurate account information.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your login details with any third party. runex will not be liable for any losses resulting from unauthorised access to your Account where you have failed to safeguard your credentials.

• You must notify runex immediately if you suspect unauthorised access to your Account by contacting [email protected].
• runex may, at its discretion, require you to change your password at any time for security reasons.
• Accounts that have been inactive for a period of 12 consecutive months may be classified as dormant. runex will notify you by email before any dormant account fee is applied.
• Identity verification documents — including a government-issued photo ID and proof of address — may be requested prior to the processing of withdrawals or in response to suspicious account activity.

runex accepts deposits exclusively through the following supported payment channels: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The availability of individual payment methods may vary from time to time and runex does not guarantee the continuous availability of any specific method.

All deposits are processed in Bangladeshi Taka (BDT / ৳). The minimum deposit is ৳500. runex does not charge any fees on deposits; however, your payment provider may apply their own transaction charges, for which runex accepts no responsibility.

• Deposits made via bKash, Nagad, and Rocket are typically credited to your Account within 60 seconds of confirmed payment.
• Bank transfer deposits may take 1–3 business hours to be credited, subject to the processing times of the transferring institution.
• You may only deposit funds from a payment account that is registered in your own name. Third-party deposits are not permitted and will trigger an account review.
• runex reserves the right to refuse or reverse any deposit at its sole discretion, particularly where there is a concern about fraud, money laundering, or a breach of these Terms.

Withdrawal requests may be submitted at any time via the Account dashboard. runex processes withdrawal requests to the same payment method used for the most recent deposit, subject to the method supporting outbound transfers. Where this is not possible, runex will work with you to identify a suitable alternative.

The minimum withdrawal amount is ৳500. There is no maximum single withdrawal limit for verified accounts, though large withdrawals may be subject to additional verification steps for security purposes.

• Your Account must be fully verified — including identity and address confirmation — before your first withdrawal is approved.
• Withdrawal requests submitted before 6:00 PM Bangladesh Standard Time (BST, UTC+6) are typically processed within the same business day.
• Bonus Funds cannot be withdrawn directly. Only the net winnings derived from wagering activity that meets the applicable Wagering Requirement are eligible for withdrawal.
• runex reserves the right to request additional documentation for any withdrawal it deems necessary to review. Failure to provide requested documents within 14 days may result in the withdrawal request being cancelled.
• In the event of a chargeback or disputed transaction associated with your Account, runex may suspend withdrawal access pending resolution of the dispute.

runex offers various promotional bonuses, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL cricket, IPL, Eid, and Pohela Boishakh. Each promotion is governed by its own specific terms, which are published at the point of offer and must be read in full before claiming.

Unless otherwise specified in the individual promotion terms, the following general conditions apply to all bonuses offered by runex:

• Bonus Funds must be wagered a minimum number of times (the Wagering Requirement) before any associated winnings become eligible for withdrawal. The specific Wagering Requirement is stated in each individual promotion's terms.
• Only one bonus may be active in your Account at any time unless the promotion terms explicitly state otherwise.
• Bonuses are personal to the Account holder and may not be transferred, assigned, or shared.
• runex reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice. Where a promotion is cancelled after a bonus has already been claimed, the bonus will remain valid under the terms at the time of claiming.
• Any attempt to exploit, abuse, or circumvent bonus terms — including through multi-accounting, collusion, or systematically low-risk wagering designed to clear Wagering Requirements — will result in the cancellation of the bonus, voiding of related winnings, and potential permanent account closure.
• Bonuses are not available to users who have active self-exclusion restrictions on their Account.

All bets placed on the runex platform are subject to the specific rules applicable to the game or market in question, which are accessible within each game or betting interface. The following general betting rules apply across all Services:

• A bet is only valid once it has been accepted and confirmed by the Platform. Confirmation is displayed on screen and recorded in your Account transaction history.
• runex reserves the right to impose minimum and maximum bet limits on any game or market at any time. Current limits are displayed within the relevant game or betting interface.
• In the event of a technical failure that results in a bet being placed incorrectly or a game being interrupted before completion, runex will investigate and, where possible, honour the outcome of the game at the point of interruption. Where this is not possible, the stake will be returned to the User's Account.
• runex reserves the right to void any bet that has been placed in error, including where incorrect odds or game parameters were displayed due to a technical error. In such cases, the original stake will be refunded.
• For live sports betting, runex uses real-time data feeds to settle markets. In the event of a discrepancy between the live score displayed on the Platform and the official result, the official result will be used for settlement purposes.
• Bets cannot be cancelled or amended by the User once they have been accepted by the Platform, except where a specific "Cash Out" feature is available for a given market and the conditions for that feature are met.

The following conduct is strictly prohibited on the runex Platform. Engaging in any of the activities listed below will result in immediate account suspension, forfeiture of any Account balance, and may result in referral to relevant legal authorities:

• Multi-accounting: Registering or operating more than one Account, whether under your own identity or a false identity.
• Fraud and misrepresentation: Providing false identity information, using stolen payment credentials, or otherwise deceiving runex or its payment partners.
• Money laundering: Using the Platform to deposit, transfer, or withdraw funds that are the proceeds of illegal activity.
• Collusion: Coordinating with other players to gain an unfair advantage, particularly in live casino games or betting markets.
• Automated systems: Using bots, scripts, artificial intelligence tools, or any other automated means to place bets or interact with the Platform without human input.
• Exploitation of errors: Taking deliberate advantage of bugs, software errors, miscalculated odds, or any other technical malfunction to gain a financial benefit.
• Chargebacks: Initiating unjustified chargebacks with your bank or payment provider while retaining winnings generated from the disputed funds.
• Prohibited jurisdictions: Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited, using a VPN or other means to disguise your true location.

runex employs advanced fraud detection and account monitoring systems. Accounts flagged by these systems will be reviewed and may be suspended pending investigation, regardless of whether a formal determination of prohibited conduct has been made.

runex is firmly committed to responsible gaming and the well-being of its users. Gambling is intended to be an entertaining activity for adults. It is not a source of income and should never be used as a means of resolving financial difficulties.

The following responsible gaming tools are available to all Account holders and can be activated at any time via the Account settings or by contacting support:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your Account. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period.
• Session Time Limits: Set a maximum duration for each gaming session. You will receive a notification when your limit is approaching and will be logged out when the limit is reached.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a defined period (minimum 30 days) or permanently. During self-exclusion, your Account will be suspended and no marketing communications will be sent to you.
• Reality Checks: Receive regular on-screen reminders of how long you have been playing and how much you have wagered during the current session.

runex strictly enforces a minimum age of 21 years. All accounts are subject to age verification and runex reserves the right to suspend access and request documentation at any time.

All content on the runex Platform — including but not limited to the runex brand name and logo, website design, page layouts, text, graphics, game interfaces, data, and software — is the intellectual property of runex or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, republish, or distribute any content from the Platform without prior written consent from runex.
• Modify, create derivative works from, or reverse-engineer any part of the Platform or its software.
• Use the runex brand name, logo, or any other trademarked material in any commercial context without express written permission.
• Scrape, crawl, or systematically extract data from the Platform using automated tools.

Game content available on the Platform — including slot games, live casino streams, and crash game software — is owned by and licensed from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, JDB Gaming, Ezugi, and Microgaming. Use of these games is subject to the respective providers' terms as well as these Terms & Conditions.

To the fullest extent permitted by applicable law, runex shall not be liable to you for:

• Any loss of profits, revenue, data, business opportunity, or goodwill arising from your use of or inability to use the Platform, whether direct, indirect, incidental, or consequential.
• Any losses arising from technical failures, server downtime, payment processing delays, or other interruptions to the Platform that are beyond runex's reasonable control.
• Any losses resulting from your use of third-party payment providers, including but not limited to bKash, Nagad, Rocket, and Upay, where such losses arise from the actions or omissions of those providers.
• Any losses resulting from unauthorised access to your Account where such access occurred due to your failure to maintain the confidentiality of your login credentials.

runex's total liability to you in connection with any single event or series of related events shall not exceed the total amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.

runex collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at runex.im/privacy-policy and is incorporated into these Terms by reference. By creating an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Key data practices relevant to your use of the Platform include:

• Your name, contact information, payment details, and identity verification documents are collected for account registration, verification, and fraud prevention purposes.
• Transaction data and betting history are retained for the period required by applicable regulatory and anti-money laundering obligations.
• runex uses SSL encryption on all data transmissions to protect your personal and financial information.
• runex does not sell your personal data to third parties. Data may be shared with payment processors, identity verification services, and game providers where necessary to deliver the Services.
• You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected].

runex reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, runex will provide reasonable notice to Account holders via the email address registered to their Account and/or via a prominent notice on the Platform.

The amended Terms will take effect on the date specified in the notice. Your continued use of the Platform following that date constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may close your Account by contacting [email protected].

The most current version of these Terms is always available at runex.im/terms-conditions. It is your responsibility to review the Terms periodically to remain informed of any changes.

In the event of a dispute arising from your use of the runex Platform, Services, or these Terms & Conditions, we encourage you to contact our support team in the first instance at [email protected]. The majority of queries and complaints are resolved promptly at this stage without the need for formal proceedings.

For disputes that cannot be resolved informally, the following process applies:

• Step 1 — Written Complaint: Submit a formal written complaint to [email protected] within 30 days of the event giving rise to the dispute. Complaints submitted after this period may not be considered. Your complaint must include your Account username, a clear description of the issue, the date(s) involved, and any supporting evidence.
• Step 2 — Internal Review: runex will acknowledge your complaint within 48 hours and aim to provide a full written response within 14 business days. Complex matters may require additional time, in which case we will keep you informed of progress.
• Step 3 — Final Decision: The written response issued by the runex compliance team following the internal review constitutes the final decision of runex on the matter. This decision is binding on both parties unless overturned by a competent court of law.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. Both parties agree to submit to the exclusive jurisdiction of the competent courts in the resolution of any dispute that cannot be settled through the process described above.

Nothing in these Terms limits or excludes any statutory rights you may have as a consumer under applicable law that cannot be waived by contract. runex respects the legal rights of all its users and will act in good faith in the resolution of all disputes.