runex Frequently Asked Questions

runex requires a valid government-issued photo ID to complete identity verification (KYC). Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You will also need to submit a selfie alongside your document. Verification is typically completed within 24 hours of submission.

No — each player is permitted exactly one runex account. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and any pending balances being forfeited. If you have lost access to your account, contact [email protected] rather than opening a new one.

The minimum age to register and play on runex is 21 years. This rule applies to all players in Bangladesh without exception. runex enforces strict age verification at registration and again before a player's first withdrawal. Accounts found to belong to users under 21 will be immediately closed.

You can reset your runex password by clicking "Forgot Password" on the login page and entering your registered email address. A password-reset link will be sent to your inbox within a few minutes. If you do not receive the email, check your spam folder or contact [email protected] for manual assistance.

To deposit via bKash on runex, go to the Deposit section of your account, select bKash as the payment method, and follow the on-screen instructions to send your chosen amount to the runex bKash merchant number. Your deposit is credited to your runex account balance automatically, usually within 1 to 5 minutes of the transaction being confirmed.

Nagad deposits on runex are processed instantly in most cases and credited to your account within 1 to 5 minutes. During peak hours or periods of high transaction volume, it may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact our support team with your Nagad transaction ID.

The minimum deposit on runex is ৳200 BDT regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer. There is no maximum deposit limit for standard verified accounts, though very large deposits may require additional identity checks as part of our standard anti-fraud procedures.

The minimum withdrawal amount on runex is ৳500 BDT. Withdrawals are processed to the same payment method used for the most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad wallet. runex does not charge a withdrawal fee, though your mobile banking provider may apply their standard transaction charges.

Rocket withdrawals from runex are typically processed within 1 to 4 hours during business hours (9:00 AM – 11:00 PM Bangladesh Standard Time). Withdrawals requested outside these hours are queued and processed first thing the following morning. Delays beyond 12 hours are rare, but if yours exceeds that window, reach out to [email protected] with your withdrawal reference number.

runex does not charge any platform-side fees on deposits or withdrawals. Your full deposited amount is credited to your account, and your full withdrawal amount is sent to your wallet. However, bKash, Nagad, Rocket, and bank transfer providers may apply their own standard service charges, which are outside runex's control.

Yes — runex offers comprehensive betting markets for Bangladesh Premier League (BPL) matches, including match winner, top batsman, total runs, wickets, and live in-play betting. runex also covers IPL, T20 World Cup, ICC tournaments, and all Bangladesh Tigers international fixtures, giving you one of the widest cricket betting selections available to Bangladeshi players.

runex offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds, free spins, and progressive jackpots. You can browse and filter the full catalogue on the Slots page, with new titles added regularly.

Yes — runex live casino games are streamed in real time from certified studio environments operated by providers such as Evolution Gaming and Ezugi. All games use professionally trained dealers, verified random outcomes, and SSL-encrypted video feeds. Your financial transactions and personal data are protected by 256-bit SSL encryption throughout your session.

Yes — the runex platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your mobile browser, navigate to runex.im, and log in as normal. The mobile interface automatically adapts to your screen size, giving you access to the full game library, deposits, withdrawals, and account management on the go.

Return-to-player (RTP) rates vary by game and provider on runex. Most slots feature an RTP between 94% and 97%, with the specific RTP for each title displayed in the game's information or paytable section. Higher RTP games return a greater proportion of wagers to players over time, though individual session results are always determined by certified random number generators.

runex offers a welcome bonus to newly registered players on their first deposit. The current offer and its exact value are displayed on the runex homepage and promotions page. All welcome bonuses come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Please read the full bonus terms before claiming.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to real cash. Full wagering terms for each promotion are listed in the corresponding offer details on runex.

Yes — all runex bonuses carry an expiry window, which is stated clearly in the individual promotion terms. Typically, welcome bonuses must be claimed within 7 days of registration and wagering requirements must be completed within 30 days of the bonus being credited. Expired bonuses and any associated winnings are automatically removed from your account.

runex rewards its most active players through an ongoing loyalty program that offers cashback, reload bonuses, priority withdrawal processing, and exclusive promotions. Players accumulate loyalty points based on their betting activity across sports, casino, and slots. Higher tiers unlock progressively better rewards. Full details of the current loyalty program tiers are available in the Promotions section of your runex account.

runex is a safe and reliable platform built specifically for the Bangladesh market. The site uses 256-bit SSL encryption to protect all data transmissions, and player funds are held in segregated accounts separate from operational funds. All games are supplied by internationally certified providers with independently audited random number generators, ensuring fair outcomes on every spin and bet.

runex protects your data using industry-standard 256-bit SSL encryption on all pages and transactions. We do not share or sell your personal information to third parties, and your payment details are never stored on runex servers — all financial transactions are processed through the secure infrastructure of your chosen payment provider (bKash, Nagad, Rocket, etc.). Full details are in our Privacy Policy.

If you feel that gambling is negatively affecting your life, you can request a self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request". Your account will be deactivated immediately, all marketing communications will stop, and you will not be able to log in for the duration of your chosen exclusion period (6 months, 1 year, 3 years, or permanent). runex honours all self-exclusion requests without question.

Yes — runex provides deposit limits, loss limits, and session time limits that you can activate directly from your account settings at any time. Deposit limit reductions take effect immediately; increases are delayed by 7 days to give you time to reconsider. These tools are free, always available, and strongly encouraged as part of responsible gaming on runex.

To permanently close your runex account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the closure within 48 hours. Any remaining balance will be returned to your primary withdrawal method. Alternatively, if you are closing due to gambling concerns, consider self-exclusion instead — it provides stronger protections and can be reversed if your circumstances change.