Responsible Gaming at runex
runex is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. We believe gaming should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming tools are free, easy to use, and available to every account holder 24 hours a day.
Our Responsible Gaming Commitments
Responsible Gaming Features at runex
Every runex account comes with a full suite of responsible gaming controls. You can access these tools directly from your account settings at any time — no waiting, no forms, instant effect.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be processed until the limit period resets. Reductions take effect immediately; increases take 7 days to apply so you have time to reconsider.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. runex will track your net losses in real time and suspend play automatically when your loss limit is reached. This is one of the most effective tools for keeping gambling within a pre-agreed personal budget.
Session Time Limits
Set a maximum session length so that you are automatically reminded — or logged out — when you have been playing for a chosen duration. Whether you prefer a 30-minute nudge or a hard two-hour cut-off, session limits keep you in control of your playing time.
Reality Checks
Reality check notifications appear on screen at intervals you choose — every 30, 60, or 90 minutes — displaying how long you have been playing and your net session result. Each notification gives you the option to continue or to end your session, keeping you aware of time and money spent.
Time-Out / Cooling Off
Take a short break from gambling with our time-out feature. Choose a cooling-off period of 24 hours, 7 days, 30 days, or 90 days. During this period your account is suspended and you will not receive any promotional communications from runex. This option is ideal if you feel you need a temporary pause.
Self-Exclusion
If you feel that gambling is becoming a serious problem, you can request a longer self-exclusion of 6 months, 1 year, 3 years, or a permanent exclusion. During self-exclusion, your account is fully deactivated and all marketing is halted. To request self-exclusion, contact us at [email protected] with the subject line "Self-Exclusion Request".
Recognising Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs is the first step toward getting the right support. If any of the following describe your experience, we encourage you to use our responsible gaming tools or reach out to our support team.
Spending more money on gambling than you can afford to lose
Gambling to escape stress, anxiety, depression, or personal problems
Chasing losses by placing larger or more frequent bets to recover money lost
Borrowing money or selling possessions to fund gambling activity
Neglecting work, family, or personal responsibilities because of gambling
Feeling irritable, restless, or anxious when not gambling or when trying to stop
Hiding gambling activity from family members, friends, or colleagues
Repeatedly failing to stick to self-imposed spending or time limits
Thinking about gambling constantly, including while at work or in social situations
Experiencing relationship problems, financial difficulties, or mental health issues linked to gambling
Using bKash, Nagad, or Rocket balance intended for household expenses to fund betting
Feeling unable to stop gambling even when you want to, or after suffering significant losses
Ask Yourself These Questions
Honest self-reflection is one of the most powerful responsible gaming tools available. Take a moment to consider the following questions. If you answer "yes" to two or more, we strongly encourage you to reach out to our responsible gaming team or use one of the account tools described above.
Your answers are private. This self-assessment is for your personal use only. runex does not monitor or store your responses. It is simply a guide to help you evaluate your own relationship with gambling honestly and without judgement.
Need immediate help? Contact our team right now at [email protected] — write "Responsible Gaming" in the subject line and our dedicated team will respond within 24 hours.
Have you ever spent more than you planned to when gambling?
Consider whether you regularly exceed the budget you set for yourself before starting a session, even once in a while.
Do you gamble to recover money you have already lost?
Chasing losses is one of the most common and dangerous patterns in problem gambling. Even experienced players can fall into this cycle.
Has gambling ever caused conflict with family or friends?
If people close to you have expressed concern about your gambling habits, their perspective is worth taking seriously.
Do you find it difficult to stop once you have started playing?
Difficulty stopping — even when you are tired, have won, or have reached your budget — can be a sign that gambling is no longer just entertainment.
Has gambling affected your ability to meet financial commitments?
If you have missed rent, utility payments, or other essential expenses in Bangladesh because of gambling spending, this is a serious warning sign requiring immediate action.
Do you use gambling as a way to cope with negative emotions?
Using betting as a way to manage stress, loneliness, boredom, or anxiety can quickly develop into dependency. Healthier coping strategies are available and support is close at hand.
Strict 21+ Policy at runex
runex operates a strict minimum age policy. All users must be 21 years of age or older to register an account, make a deposit, or place a bet on the runex platform. This age requirement is in place to protect young people in Bangladesh from the potential harms associated with gambling.
Age verification is performed at the point of registration and again before a user's first withdrawal is processed. You will be asked to provide a valid government-issued identity document — such as a National ID card (NID) or passport — that confirms your date of birth and your identity.
Accounts where the age verification process cannot be completed, or where there is reason to believe a user may be under 21, will be suspended immediately. Any funds deposited by a minor will be returned to the original payment method after an investigation is completed.
For Parents and Guardians in Bangladesh: If you share a device with young people in your home, we strongly recommend activating parental control software and keeping your runex login credentials private. If you believe a minor has accessed your account, contact us immediately at [email protected] so we can take protective action.
Age Verification Process
Registration
You provide your date of birth during account registration. Only users aged 21+ may proceed.
Document Submission
Before your first withdrawal, you upload a clear photo of your Bangladesh National ID card or passport.
Verification Review
Our KYC team reviews your document within 24 hours (Bangladesh Standard Time). You will be notified by email once your identity is confirmed.
Verified Account
Once verified, your account is fully unlocked. Withdrawals to bKash, Nagad, or Rocket are processed without further identity checks unless there is a reason for additional review.
Support Resources & Getting Help
You are never alone. Whether you need to talk to a runex team member or seek professional support, the following resources are here for you. All enquiries are handled with complete confidentiality.
runex Support Team
Our responsible gaming support team is available around the clock. Write to us at [email protected] with the subject "Responsible Gaming" and we will respond within 24 hours Bangladesh Standard Time with confidential, non-judgemental guidance.
Instant Self-Exclusion
If you need to stop playing right now, email [email protected] with the subject "Self-Exclusion Request" and your account will be deactivated immediately. You do not need to provide a reason — your request will be honoured without delay or persuasion.
Counselling Referrals
For players who need professional support beyond what our team can provide, runex can refer you to qualified mental health and addiction counselling services available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.
Family & Friends Support
If someone you care about is struggling with problem gambling, runex can offer guidance on how to approach the situation and direct you toward family support resources. Contact us at [email protected] and we will help you find the right next step.
How runex Protects Its Players
At runex, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that sustainable, enjoyable gaming can only exist in an environment where players feel safe, informed, and in control. Every feature we build, every promotion we run, and every interaction our team has with players is guided by this principle.
We understand that Bangladesh has a rapidly growing community of online sports betting and casino enthusiasts. Many players across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi are discovering online gaming for the first time. With that opportunity comes responsibility — and runex takes that responsibility seriously.
Gambling should always be entertainment. It should be something you do with money you can afford to lose, in time you can genuinely spare, for enjoyment rather than necessity. The moment it starts to feel like something you cannot stop, or something that is causing you stress or financial difficulty, it has crossed a line — and that is when runex's responsible gaming tools and support team are here for you.
The House Does Not Always Win Against Responsible Players: The most successful long-term gamblers are those who set strict limits, treat losses as the cost of entertainment, and walk away when they have reached their budget. runex gives you every tool you need to be that kind of player.
We will never pressure you to deposit more, play longer, or chase losses. Our promotional communications are designed to reward loyal players — not to exploit vulnerable ones. If you ever feel that a communication from runex is encouraging behaviour that feels unhealthy, please report it to [email protected] immediately so we can investigate and improve.
runex is committed to continuous improvement in responsible gaming practices. We review our tools, policies, and player safeguarding procedures regularly, and we welcome feedback from players, family members, and advocacy organisations on how we can do better.
Play Smart. Play Safe. Play with runex.
Responsible gaming starts with informed choices. Explore our FAQ for quick answers, review our full Terms & Conditions, or head back to the homepage to enjoy cricket betting, slots, and live casino games — all with the confidence that runex has your best interests at heart. For adults aged 21 and above only.